For bigger companies, outsourcing User Documentation for their products to a technical writing firm might be a more convenient approach in terms of management and delegation. But for smaller companies, there are benefits of creating pdf manuals in-house with their own technical writing team instead of outsourcing the task to a firm.
Here are a few benefits of creating User Documents In-house:
You have more control on the content and turn-around time
Outsourcing production of User Documents a means you have no real-time control on the turn-around time for the publication. There may be changes in the product of software that needs to be included in the User Documentation that you can’t immediately implement because of certain limitations in your relationship or contract agreement with the outsourced service provider.
Having an in-house team to create these documents means any changes can be implemented immediately and you’ll have more control on the turn-around time for the publication and release of User Documents. If the lg e450f product or software is upgraded, you can simultaneously update the User Documents. Basically, you’ll have more control on the timing and resources relating to the creation these documents.
In-house staff know the product and company’s culture better
Sometimes, tension is created when miscommunication between the company and the outside service provider occurs in terms of the creation of User Documents for the company’s products. This can easily be alleviated if you let an in-house technical writing team handle task. In-house employees have a better grasp of the products the User Documents are being made for, and know the company’s culture much better that miscommunication and misunderstanding is a rare occurrence.
Additionally, you’ll save more resources (time, financial or otherwise) with an in-house technical writing team because you don’t need to allot a significant amount to have the team oriented with what the company plans in terms of coming up with the User Documentation for its products.